FAQ Page

`FREQUENTLY ASKED QUESTIONS`


						
			
				
						
				  
				  
					
					  
						
															
																					
								WHY IS GLANVILLS PREFERRED TO OTHER INSURANCE BROKERS?							
						
					  
					
					
					  
						We offer efficient, proactive, excellent and reliable insurance services.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT ARE THE THINGS TO LOOK FOR WHILE BUYING PROPERTY TO BE INSURED?							
						
					  
					
					
					  
						The property here is very wide in scope, which involves all forms of wealth acquisition and investments. Depending on the nature and type of property intended for insurance, the following factors will assist the buyer to know the extent of insurability of the property:



1. Ownership

2. Location of the property

3. Susceptibility of the property to loss or damage

4. Nature of damage insurable

5. Value of the property					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								HOW DOES GLANVILLS CALCULATE MY MOTOR VEHICLE INSURANCE PREMIUM?							
						
					  
					
					
					  
						In order to calculate your premium, we take various factors into consideration, some of which include:



• the market value of your vehicle.

• the year, make and model of the vehicle being insured.

• the age of the main driver and any other nominated drivers, as well as their driving and insurance history.

• where your vehicle is garaged

• whether your vehicle is fully owned or financed

• whether your car is used for private or business purposes

• the payment method for the policy (annual or pay by the month)

• the optional covers you choose (third party or comprehensive or third party fire and theft)

• any applicable discounts

• period of cover (annual or short period)

• whether owner is sole driver


The information you supply determines the premium and applicable excess. The premium (cost of insurance) is the amount you pay to obtain the insurance cover.

					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								HOW CAN I REDUCE MY PREMIUM? WHY PAY MORE FOR MY INSURANCE WHEN I DON’T HAVE TO?							
						
					  
					
					
					  
						Insurance can offer you a discount for:


•combining two or more vehicles under one policy.

•having three or more qualifying covers

•having a fully operational car alarm or passively activated vehicle immobilizer fitted to your vehicle by a qualified supplier.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT IS POLICY EXCESS?							
						
					  
					
					
					  
						It is the contributory amount you pay when making a claim. It is a proportion of the claim, which the insured would bear. Any amount above this is borne by the insurer.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								IN CASE OF A MOTOR ACCIDENT, WHAT DOES YOUR INSURERS REQUIRE YOU TO DO?							
						
					  
					
					
					  
						We require that you arrange for your vehicle to be towed to an authorized garage of your choice and obtain the cost of repairs and submit together with a completed claim form and photograph of the accidented vehicle. Your insurer will cover your towing cost up to 
the stated limit on your policy document.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT IF I AM MAKING A CLAIM?							
						
					  
					
					
					  
						Our telephone claims service has dedicated experts on hand to give you instant professional advice so your claim can be sorted out without delay. 
Just contact our helpline (01-2122317) between 8am-6pm or send an e-mail to info@glanvillenthoven.com.ng. Our Unit Manager and Account Executives will 
record the details of the incident and immediately commence the claims process. We also have an online claims registration portal on the claims portion of our
 website. Complete the details and submit, and we shall contact you instantly.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								HOW SOON DO I GET MY CLAIM SETTLED AFTER IT HAS BEEN REPORTED TO GLANVILLS?							
						
					  
					
					
					  
						Working days after execution of Discharge Voucher. The Discharge Voucher will be forwarded to you immediately your claim is verified.


					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT DOES THE PERSONAL ACCIDENT INSURANCE COVER? HOW LONG AM I COVERED FOR?							
						
					  
					
					
					  
						This policy covers you in the event of death or physical disability (temporary or Permanent) resulting from accidents. 
Benefits are payable if you have an accident after the start date of the cover and before the end date of the cover.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT ARE THE SIGNIFICANT EXCLUSIONS AND LIMITATIONS OF THIS POLICY?							
						
					  
					
					
					  
						The policy specifically excludes:
Accidents that are directly or indirectly the result of suicide or attempted suicide
Accidents from the use of alcohol or drug unless under a doctor’s advice
 Any death or loss that happens 12 months after the accident.

					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								CAN THIS POLICY COVER MORE THAN ONE PERSON?							
						
					  
					
					
					  
						Yes, this policy can be taken for groups of people such as families, corporate organizations, schools, social clubs, town unions and other affinity groups. 
In fact, Group Personal Accident policies attract discounts, the larger the group, the lesser the cost.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHO IS ELIGIBLE TO BE COVERED UNDER THIS POLICY?							
						
					  
					
					
					  
						To be eligible, you must be between the ages of 16 and 65 years.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT IF I HAVE A CLAIM?							
						
					  
					
					
					  
						Call our claims hotline 01-2122317-8 or email us at info@glanvillenthoven.com.ng.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								DOES WORKERS COMPENSATION COVER SOLE PROPRIETORS, PARTNERS AND CORPORATE OFFICERS?							
						
					  
					
					
					  
						Sole proprietors and partners are considered employers, not employees, and are not covered by your policy. However, sole proprietors and partners can be added to the policy by endorsement.

Corporate officers are considered employees of the corporation and must be covered. An exception is made for corporations when there are no more than two owners of the corporation who are also the only employees of the corporation.

					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								MY COMPANY IS A LIMITED LIABILITY COMPANY. ARE THE LIMITED LIABILITY COMPANY MEMBERS COVERED?							
						
					  
					
					
					  
						Limited liability company members are covered by your workers compensation policy unless they specifically state they do not wish to be covered, using a special endorsement to your policy. Your insurer can provide you with this endorsement.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								HOW DO I KNOW IF I AM IN THE CONSTRUCTION INDUSTRY?							
						
					  
					
					
					  
						If your company erects, demolishes, alters or repairs any structure, you are in construction. This includes earthmovers, concrete contractors, 
equipment installers, carpenters, painters and telephone installers, to name just a few.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								I AM NOT REQUIRED BY STATUTE TO CARRY WORKERS COMPENSATION INSURANCE, BUT MY GENERAL CONTRACTOR SAYS I HAVE TO HAVE IT. CAN HE DO THIS?							
						
					  
					
					
					  
						Yes, he can. The workers compensation statute says that the general contractor is liable for any injuries to the employees of uninsured subcontractors. Because of this, the general contractor’s insurer will charge additional premium if you cannot provide proof of coverage, even if you have no employees. If the general contractor says he won 't hire you unless you have a policy, you will need to buy a policy or work for a general contractor who does not make this requirement.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								I WASN'T AT FAULT FOR THE CAR ACCIDENT SO WHY DO I HAVE TO PAY MY DEDUCTIBLE?							
						
					  
					
					
					  
						Deductibles have nothing to do with fault. A deductible is one method available to you to have control over your premium - the larger the deductible, 
the smaller the premium. When you have an accident, and you have collision cover on your car, a deductible applies. If you are not at fault, your insurance 
adjuster immediately tries to reach the other insurance company adjuster to see if they accept the claim. If the other company does, then your adjuster can waive 
your deductible, knowing that the other company will pay everything back. Unfortunately, there are situations when your deductible can't be waived.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								MY PROPERTY POLICY IS ON A REPLACEMENT COST BASIS. WHY ISN'T MY CAR?							
						
					  
					
					
					  
						The basic automobile or motor insurance policy is on an actual cash value (ACV) basis. That means the insurance company looks at how much your car was worth 
at the time of the accident, taking into account depreciation. Depreciation could however be purchased through an endorsement, called the Waiver of depreciation 
that waives the depreciation from up to 36 months which varies from one company to another.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT DOES							
						
					  
					
					
					  
						"Wear and tear" refers to the damage that gradually occurs to something as it gets used. Its up to you to maintain this property through process of 
replacement or repairs. This cost is excluded by the policy. Basically, that means your insurance policy is not a maintenance contract.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT DOES LOSS OF USE COVER MEANS IN MOTOR INSURANCE?							
						
					  
					
					
					  
						"Loss of Use" endorsement in the insurance industry is an endorsement that covers the cost of your rental car when your own car is in the garage being
 repaired after an accident. It usually has a maximum daily and overall maximum amount that will be paid. This amount is usually fixed at inception of the policy.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								I HAVEN'T HAD A SINGLE CLAIM ON MY POLICY BUT MY PREMIUMS WENT UP, WHY?							
						
					  
					
					
					  
						Premiums are linked factors such as own claims history, and all the claims in a class of business, like personal automobile or personal property. 
Actuaries for the insurance companies work on those numbers to predict how many claims will come in the next year. They also look at the amount of fraudulent 
claims, and factor in those costs - not to mention the impact all these natural disasters have been having. Once the claims costs have be forecasted, the premium
 is calculated. The cost of inflation also comes into play, which means that the premiums end up increasing, even when you had no claims at all.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								I HAVE PAID PREMIUMS FOR YEARS. NOW, WHEN I FINALLY HAVE A CLAIM, THE INSURANCE COMPANY SAYS THE CLAIM IS NOT COVERED. I THINK I DESERVE SOMETHING BACK AFTER ALL THESE YEARS, SO WHAT GIVES?							
						
					  
					
					
					  
						Insurance is not an investment policy. You are paying the insurance company a premium in return for their promise to pay your claim should certain events 
happen. However, that doesn't mean the insurance company pays for everything - sometimes exclusions apply. Take the time to read your policy and, if you don't 
understand something, ask your broker or insurance company to explain. Examples of things that are not covered are wear and tear, damage from nuclear radiation 
and damage from war or civil unrest etc.If you want to be covered for the exclusions in your policy your broker can be consulted for additional advice.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHY IS GLANVILL ENTHOVEN BETTER THAN THE NEXT INSURANCE BROKERS?							
						
					  
					
					
					  
						We offer efficient, proactive and reliable insurance services.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								IS THE ORGANIZATION SET UP ON TRIBAL AFFILIATION?							
						
					  
					
					
					  
						No, it is a national organization made up different ethnic tribes and groups in Nigeria.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								HOW PROMPT DO WE FACILITATE SETTLEMENT OF CLAIMS FOR A CLIENT?							
						
					  
					
					
					  
						Claims are settled 72 hours following return of executed discharge voucher. 					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT ARE THE QUALIFICATIONS OF OUR TECHNICAL STAFF?							
						
					  
					
					
					  
						Our technical staff is headed in all units by qualified, chartered and experienced personnel.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHEN LAST DID WE EMBRACE PRODUCT INNOVATION AND WHAT IS THE MOST CURRENT PRODUCT EMBRACED?							
						
					  
					
					
					  
						We embrace products innovation every year. Please see our website for our most recent innovations and offerings.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHO ARE THE MEMBERS OF OUR BOARD AND WHAT IS THEIR EXPERIENCE?							
						
					  
					
					
					  
						Our board members are seasoned men and women who have been tried and tested and have come through successfully in their various disciplines. Kindly see our About Us page  on the website.
					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT IS OUR BRANCH NETWORK LIKE? DO WE BRANCHES IN MAJOR CITIES LIKE ABUJA AND PORT HARCOURT?							
						
					  
					
					
					  
						Yes, Glanvills  has branches nationwide and strategically located in major cities like Abuja, Ibadan, Jos, Kano and Port-Harcourt. Kindly see the contact us page of the site.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								ARE WE INVOLVED IN PROMOTIONAL ACTIVITIES SUCH AS SPORTS AND ENTERTAINMENT?							
						
					  
					
					
					  
						We participate every year in the CIIN Endurance Trek, CIIN Miss Insurance pageant etc.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT ARE THE DUTIES OF THE INSURED AFTER A LOSS?							
						
					  
					
					
					  
						-	Notification of claim
-	Provide all claims supporting documents
-	Take steps to prevent further loss or damage.
-	Cooperate with the reasonable request from the insured/appointed Engineer.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								HOW ARE THE DUTIES OF THE INSURED TREAT AFTER A LOSS?							
						
					  
					
					
					  
						-	Every claim is treated on peculiarity and their complexity determine the settlement time. Straight forward claims are usually settled quickly.
-	Your insurer is expected to settle a claim after taking into consideration the adjusted the figure less policy excess or betterment as the case may be.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT IS THE POLICY EXCESS?							
						
					  
					
					
					  
						Excess is the amount that the insured is responsible to bear as per the policy terms, and conditions in respect of each and every claim payable by the insurer.					  
					
				  
				   
				
						
				  
				  
					
					  
						
															
																					
								WHAT IS BETTERMENT?							
						
					  
					
					
					  
						Betterment is a percentage imposed on a property when new parts are used for repairs of old parts by the insurance company. The insured is made to bear the betterment charges.

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